✦ Frequently Asked Questions
Curated answers for the discerning shopper.
Orders & Purchasing
How do I place an order?
Simply browse our curated collections, select your desired piece, and proceed to checkout. Our streamlined process ensures a seamless, secure experience from selection to confirmation.
Can I modify or cancel my order after placing it?
We begin processing orders promptly to ensure swift delivery. Please contact us within 24 hours of placing your order and we will do our utmost to accommodate your request.
Shipping & Delivery
Where do you ship?
BeUnique ships to select destinations worldwide. Shipping availability and rates are calculated at checkout based on your location.
How long will my order take to arrive?
Delivery timelines vary by destination and fulfillment partner. Standard delivery is typically 7–14 business days. Expedited options may be available at checkout.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a confirmation email with your tracking details so you may follow your parcel's journey.
Returns & Exchanges
What is your return policy?
We want you to love every piece. If for any reason you are not fully satisfied, please review our Return Policy for eligibility and instructions. Returns are accepted within 5 days of delivery.
How do I initiate a return?
Contact our client care team with your order number and reason for return. We will guide you through the process with care and efficiency.
Products & Quality
Are your products authentic and high quality?
Absolutely. Every item in our collection is thoughtfully sourced and curated to meet the elevated standards BeUnique stands for — beauty, quality, and intention.
Do you offer gift packaging?
Select items are available with gift presentation options. Look for the gift packaging option at checkout or contact us for bespoke arrangements.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other secure payment methods available at checkout. All transactions are encrypted and protected.
Is my personal information secure?
Your privacy is paramount. Please review our Privacy Policy for full details on how we safeguard your information.
Still have a question?
Our client care team is here to assist. Visit our Contact page and we will respond within 1–2 business days.